Terms & Conditions

Terms & Conditions

Terms and Conditions for Hotel Payment Gateway Website

Last Updated: 01/07/2026

Welcome to [Hotel Sunbeam Premium / www.hotelsunbeampremium.com] (“Website”, “we”, “our”, “us”). By accessing or using this Website and making payments through our payment gateway, you agree to be bound by these Terms and Conditions.

1. Acceptance of Terms

By using this Website, making a reservation, or completing a payment transaction, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, our Privacy Policy, Refund Policy, and Cancellation Policy.

2. Hotel Booking Services

The Website facilitates online hotel room reservations and related hospitality services. All bookings are subject to room availability, pricing, and confirmation by the hotel.

We reserve the right to refuse, modify, or cancel any booking due to:

* Incorrect pricing or technical errors.
* Suspected fraudulent activity.
* Violation of these Terms and Conditions.
* Unavailability of rooms or services.

3. Pricing and Taxes

* All prices displayed are in Indian Rupees (INR) unless otherwise specified.
* Applicable taxes, government levies, and service charges shall be added as per prevailing laws.
* Prices are subject to change without prior notice until a booking is confirmed.

4. Payment Terms

* Payments are processed through secure third-party payment gateways.
* The customer authorizes the Website to charge the selected payment method for the booking amount.
* Payment confirmation is subject to authorization by the issuing bank or payment service provider.
* The Website shall not be liable for any payment failure caused by banking systems, payment gateways, internet disruptions, or customer errors.

5. Booking Confirmation

* A booking is considered confirmed only after successful payment and issuance of a booking confirmation number.
* Customers are responsible for verifying booking details immediately upon receipt of confirmation.

6. Check-In and Check-Out

* Valid government-issued photo identification is mandatory at check-in.
* Check in time is 1 PM and check out time is 11 AM.
* Early check-in or late check-out is subject to availability and may incur additional charges.
* The property reserves the right to deny check-in incase of invalid documents or non compliance with hotel policies.

7. Cancellation Policy

* Cancellation requests must be submitted through the Website, email, or designated customer support channels.
* Free cancellation is allowed up to 48 hours before the check-in date.
* Cancellations made within 48 hours of check-in or no-shows will attract 100% cancellation charges for the full stay (as applicable).
* Cancellation charges, if any, shall be applied as per the booking-specific cancellation policy displayed at the time of reservation.
* Certain promotional, discounted, or non-refundable bookings may not be eligible for cancellation.

8. Refund Policy

* Eligible refunds shall be processed to the original payment method.
* Refund processing timelines may vary depending upon banks and payment service providers.
* Refunds generally take 7 to 14 business days from approval.
* Convenience fees, payment gateway charges, or taxes may be non-refundable where permitted by law.

9. Customer Responsibilities

The customer agrees:

* To provide accurate and complete information.
* Not to engage in fraudulent transactions.
* Not to misuse the Website or payment systems.
* To comply with hotel rules and applicable laws during the stay.

10. Prohibited Activities

Users shall not:

* Use the Website for unlawful purposes.
* Attempt unauthorized access to systems or data.
* Upload malicious software or harmful content.
* Engage in activities that disrupt Website operations.

11. Payment Security

* The Website uses industry-standard security measures for processing payments.
* Card details and sensitive payment information are handled by authorized payment service providers.
* We do not store complete card information on our servers unless required by law or payment industry regulations.

12. Limitation of Liability

To the maximum extent permitted by law:

* The Website shall not be liable for indirect, incidental, special, or consequential damages.
* Liability arising from any booking or payment transaction shall be limited to the amount paid for the relevant booking.

13. Force Majeure

The Website and hotel shall not be responsible for delays, cancellations, or failure to perform obligations due to events beyond reasonable control, including natural disasters, pandemics, government actions, strikes, power failures, or network outages.

14. Intellectual Property

All Website content, including text, graphics, logos, software, and trademarks, is the property of the Website owner and is protected under applicable intellectual property laws.

15. Privacy

Collection and use of personal information shall be governed by the Website’s Privacy Policy.

16. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on the Website and become effective immediately upon publication.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [City, State].

18. Contact Information

For any questions, complaints, or support requests, please contact:

[Hotel Sunbeam Premium]
Address: [SCO 1054-1057, Sector 22 B, Chandigarh, 160022]
Email: [hotelsunbeampremium@gmail.com]
Phone: [+91-9115554443-5]
Website: [www.hotelsunbeampremium.com]